1．Partner Portal

Partner Portal | Home (eliterobots.com)

1.1 Raise the Ticket

Log into the system, submit ticket is available.

1.2 Not a registered user?

Click Sing Up and filling the table by yourself, Or send email to support@eliterobots.com to require the access, we will invite you to the system.

2．How to fill the ticket content

Select the classifications type in the list

Tips：

Technical Question: Communication with PLC or other devices, how to config the system to achieve the request, or regarding the usage of some function.

New Feature: New functions including software function or hardware design, new application process package, and so on. When you raise the new feature, please add some description on the details of the request for a better understanding of your requirement.

Issue Report: When the robot doesn’t work, including software issues, hardware broken down, please add error code\pictures of the TP interface or site\videos of the error or performance\logs\support files(if it is CS series), will be helpful to track the issue, all the tickets with Issue Report has higher priority than other type.

Active key for Plugin: when using palletizing Plugin or welding Plugin without package need to active the plugin separately. Please add serial number, company name will be helpful for us to create the registration code for your device activate.

The full name of your company is very important.

Select the country region will be automatic assign the ticket to our local support engineers, which is easier for you to get local support. If your country is not listed please select others.

When attached the file please be aware the limit is less than 40M.

Attached an example ticket for your reference.

3．Sending email to create a ticket

The Ticket will be easily created just by sending a email to : support@eliterobots.zohodesk.com